Service
3Shape (Trios)
1. Make sure your office is set up with a registered 3Shape Communicate account.
2. Send a connection request to ios@sensemilling.com through your 3Shape Communicate
portal.
3. Upload and send your case directly via your Trios inbox.
4. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
Carestream (CS Connect)
1. From your CS Connect account, send a partnership request to ios@sensemilling.com
2. Upload and send your case through CS Connect.
3. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
MeditLink
1. Request to connect with ios@sensemilling.com through your MeditLink account.
2. Submit your scan through MeditLink once the partnership is accepted.
3. Finalize your order on our website.
4. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
iTero
1. Add Sense Milling Center (ID# 558701) to your iTero system. To do this, contact iTero
support at 1-800-577-8767 and provide our account information.
2. Send a connection request from your iTero Communicate account to ios@sensemilling.com
3. Transmit your case through the iTero Inbox.
4. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
DS Core (Case Connect)
1. Through DS Core Case Connect, send a connection request to ios@sensemilling.com
2. Submit your scan using DS Core Case Connect.
3. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
Shining 3D Dental
1. In your Shining 3D Dental Connect account, request a connection with
ios@sensemilling.com
2. Upload and transmit your case through the Shining 3D Dental Case Connect system.
3. Once submitted, proceed to place your order on our website.
Note: Please ensure that the Case ID entered on our website matches the Case ID from your
scanner software.
FREE Shipping on order over $100.
Sense Milling Center aims to provide great customer service. Read our shipping policy and reach out if you have any questions.
(Excluding Area : Alaska, Hawaii and Puerto Rico)
Turnaround Time
Once we finish your work, we'll ship the item(s) to you within our specified turnaround times. Shipments are made during regular business hours from Monday to Friday, between 8 AM and 5 PM.
Carriers:
UPS
FedEx
Order Tracking:
If the shipping carrier provides a tracking number, we'll update your order with the relevant tracking information.
Shipping Rates
The shipping rate depends on the weight of your products and your location. Before you complete your purchase, you'll see the shipping cost and have the choice to cancel your order if you wish.
Temporarily out of stock
If an item is temporarily unavailable, we'll send what's ready from your order. Once the unavailable item is back in stock and ready to ship, we'll send the rest. No extra fees for shipping or handling will be added for the second shipment. This policy only applies to Zirconia Disks and Dental Tools products.
For other online orders, if there's a hold due to pending customer response or technical support, the whole order will be on hold until it's resolved. Normally, orders are shipped together unless the customer asks otherwise. We don't split shipments by default. If a customer requests separate shipments, extra shipping fees might be applied.
Returns, Refunds, Exchanges
Please email us at info@sensemilling.com to discuss returns, refunds, or exchanges.
Because our work is made to your specifications there is rarely a need or justification for this.
All orders are individually crafted to meet the customer's exact specifications. Once production has commenced or is finalized, requests for order cancellation cannot be accommodated.
Cancellation
To initiate a case cancellation for a product that has entered the production phase, a formal written request via email is required.
Such cancellations may result in charges applicable to the portion or entirety of the case that has progressed through the manufacturing process.
Other
Sense Milling reservesSense Milling reserves the prerogative to decline service to customers who do not concur with the aforementioned policies.
In the event a customer initiates an order cancellation, the customer commits to remunerate Sense Milling Center for all associated costs and expenses incurred by Sense Milling Center, commencing from the day of receipt of the cancellation notice.
Repairs/Re-stain and Adjustments
- Repairs and adjustments are provided at no cost.
- Modifications or additions to cases will involve extra charges.
- For re-shading that deviates from the original lab slip and necessitates stripping and new application, there will be an additional fee.
- Please note that we do not supply a shipping label for cases sent to our office for repair.
- The customer is responsible for selecting and covering the cost of the return shipping method for the repaired item.
Returnable Products
It is possible to return in the following two cases.
- Product received is different from the product ordered online.
- Product or material is clearly defective or milled in the wrong shade/material and cannot be used.
In this case, we will send you an email informing you that we have received the returned product once your return has been received and the inspection is complete.
Our team members will contact you to discuss the return procedure further.
If you have completed the above-mentioned steps but have not received any corrections, please contact us by email at info@sensemilling.com.
Return Shipping
Please send the product to the following address:
Sense Milling Center
: 4885 RONSON COURT SUITES B, SAN DIEGO, CA 92111
We do not offer return shipping labels, and shipping fees are not refundable. If you are eligible for a refund, the return shipping cost will be subtracted from it.
The delivery time for the replacement product may vary depending on the chosen shipping method.
If you are sending a product valued at over $100.00, we recommend using a traceable shipping service or obtaining shipping insurance.
We cannot guarantee the receipt of your returned items.
